groups
顧客満足
生成型AIで顧客からの苦情をより迅速に解決
Teradata VantageCloudとClearScape Analytics™で苦情分析を改善し、顧客維持率とライフタイムバリューを高めます。
Why ClearScape Analytics for customer complaint analysis
Streamline complaint resolution and reduce customer churn with a generative AI-powered solution accelerator
Companies receive millions of customer complaints each year. And many come in the form of emails and phone calls, all of which are captured as unstructured data. Identifying and resolving these issues is often a manual, time-consuming, and costly process.
VantageCloud and ClearScape Analytics provide a seamless way to optimize customer complaint analysis and accelerate the resolution process. With the LLM-powered Customer Complaint Analyzer, you can quickly unlock insights about complaints and automatically generate user-friendly explanations and answers.
monitoring
Strengthen customer loyalty and drive revenue
See how your team can optimize complaint resolution and improve customer retention. In our free, hands-on demo environment for ClearScape Analytics, explore how you can:
- Reduce churn by addressing customer complaints quickly and enhancing the customer experience
- Drive revenue by increasing conversions and leveraging virtual assistance capabilities
- Analyze trends in customer behavior to optimize product inventories
- Lower costs through improved operational efficiencies
Psychology
Better understand and anticipate customer behavior
Leverage advanced analytics and generative AI to classify and address questions and complaints faster than ever before. With VantageCloud’s generative AI capabilities, you can:
- Predict if an incoming customer communication is a complaint or not
- Use LLM-powered data to rapidly unlock insights about complaints using text clustering, topic detection, complaint summaries, and sentiment analysis
- Integrate external LLMs with VantageCloud’s in-database analytics
Fast-track complaint resolution and enhance the customer experience
See firsthand how you can streamline your user complaint process and increase customer satisfaction. Test drive ClearScape Analytics in our free, self-service demo environment.